Delivery + Returns
Our delivery + returns policy outlines when you can expect your delivery and what your should do if it turns up damaged.
Our ordering and delivery process;
- As soon as you place an order, you will receive a confirmation email.
- Our warehouse team will prepare your order (same-day dispatch on orders placed before 3pm, Monday – Friday). All orders after this time will be dispatched the following day or next working day.
- On dispatch from the warehouse, you will receive an email containing your tracking information.
We use APC, Hermes, DPD and DHL who deliver 7 days a week.
Your order will reach you within 48 hours from dispatch to your chosen address. This may take longer during busier periods.
Our postage and packaging fee of £5.00 applies to all addresses in UK mainland (England, Wales and Scotland, excluding Highlands & Islands). Please contact email@example.com for delivery costs and times to other areas in the UK or internationally.
Please note that by law our courier is not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18.
What if my wines are damaged?
We’ll do everything we can to make sure your order reaches you in perfect condition. Occasionally, things might go wrong.
If your cans have light damage, we hope that you can still enjoy the contents. Please forgive any dents or scratches that have happened during the delivery process.
If your wines cannot be drunk or are faulty please refer to our terms for returns & refund policy.
1 January 2022